Swapsy
Frequently Asked Questions
Last Updated: 08-08-2019
Quicklinks:
Zelle and PayPal Tips for Swappers
It’s all about Security
Please submit a picture of your ID along with one selfie of you holding the ID under the “account” tab. We will inform you via email and text once your ID verification is approved.
Because we value your privacy, all of your personal information is encrypted and securely saved with us. We will NEVER sell, loan or rent your personal data to marketers or other third parties.
Yes. It is to make sure that all users on the website are transacting with someone legitimate.
No. Your ID information is only used to verify your identity. You match will not know it. The only information passed on to your match is the e-wallet information you enter to receive the fund.
No, you can’t. Every user can have one account.
It’s all about the Money
If not the best, you’ll receive one of the best exchange rates that you can find on the market. Our peer-to-peer mechanism helps us run at a very low cost. This means we don’t have to charge clients the buy-sell spread, which is what other exchange platforms typically do to make money. We offer fair mid-market exchange rate to both sides of a match.
Thanks to the prevailing e-wallets we have now, you can easily send and receive the currency you desire via the e-wallets listed below.
For USD, you need to have at least one of these e-wallets: PayPal, or Zelle (supported by almost all the banks, including Chase QuickPay).
For CNY, you need to have at least one of the Chinese e-wallets, e.g. Wechat Pay.
Although you will be able to use our platform by uploading information of one e-wallet to receive currency, we strongly recommend providing as many as possible. It will help you get a match and/or receive the fund faster. For USD, Zelle is the more popular one on our platform.
We understand your concern. That is why we make sure every user here is a verified individual. On top of that, we provide a full amount guarantee.
Attention: We only provide a guarantee for the transaction amount you select on our platform. Any extra amount you exchange with the other party in private exposes yourself to a high default risk.
Swapsy guarantees that you will receive the full amount within 3-7 business day after your payment is confirmed by the recipient. To accelerate the matching process, you may receive the fund in multiple payments.
The maximum amount per Swap is $1,000, and there is a monthly limit of $5,000 for every user.
We do not, and will never make money by selling your personal information. When you raise a request on Swapsy, a certain amount of credits are collected by us. This is the fee charged by Swapsy for providing the match service. No other commission and no exchange rate spread is charged. You pay what you see.
It’s all about the Process
Please kindly check the spam folder in your email. If you don’t receive the email after 24 hours, feel free to contact our customer support, or try signing up with another email account, if it is convenient for you.
No. Your ID information is only used to verify your identity. You match will not know it. The only information passed on to your match is the e-wallet information you enter to receive the fund.
After receiving the money, please click the “I have received the payment” button so that we know the request was successfully completed. In the case where payments are splitted, you will need to confirm each payment separately."
You can initiate a new request after closing the current one and receiving the full amount.
It’s all about the Services
Still need help? Please contact us at [email protected]
We are rushing to help!
